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May We Be of Service? (11/20/97)
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If you own a PowerBase, PowerTower, PowerCenter, etc. and have been wondering what you're going to do for hardware technical support after the new year, your answer came today. In a press release, Power Computing announced that as of December 8th, the service provider DecisionOne will be the official long-term customer support company for Power's Mac OS customers (which includes the AtAT staff). While initial service calls will go through Power (or Apple), if call screeners assess that the problem is hardware-based, DecisionOne is called off the bench. Either a DecisionOne field engineer will be sent to fix the ailing machine on-site, or arrangements will be made to ship it back for repair.

Relieved as we are that we will be able to get our PowerTower Pro repaired for at least the next seven years, we are actually slightly disappointed at not having an excuse to trade up to a Powermac G3 this Christmas. Ah, well... Maybe next year?

 
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From the writer/creator of AtAT, a Pandemic Dad Joke taken WAYYYYYY too far

 

The above scene was taken from the 11/20/97 episode:

November 20, 1997: (Sorry—this was before we started writing intro text for each episode!)

Other scenes from that episode:

  • 197: K&H: Intel Inside? (11/20/97)   Could it be true? MacOS Rumors cautiously reveals that Apple may be planning to ship new servers next fall. Not a big deal, you say. But the Elite Apple Hush-Hush Squad has electric fences, razor wire, and big nasty dogs guarding the new server project from all angles, to the degree where the only things anyone knows about these machines is that they're code-named "Kestrel & Hawks" and that they'll cost about six grand...

  • 198: More Flap Over Java (11/20/97)   Just this past Monday, Internet Week reported that Netscape had removed the "Java Compatible" logo from its website, admitting that Communicator 4.04 is not actually fully compliant with Sun's spec. That sort of puts the kibosh on Microsoft's past strategy of saying that Sun was playing favorites by allowing Netscape to slack off on full Java compatibility, while suing Microsoft for the same thing. Well, on the same day, Sun filed a motion to force Microsoft to remove the very same logo from the latest version of Internet Explorer...

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