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Power Service Woes (12/27/97)
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DecisionOne, the company now charged with providing hardware service to owners of Power Computing Mac clones, is finding they may have bitten off a teensy bit more than they can chew. ThessaSOURCE reports that sentiment among Power customers who have tried to get their computers repaired is, well, kind of ugly. Shoddy workmanship on repairs, long hold times, and extended repair delays are all areas of concern that have Power customers up in arms.

DecisionOne, however, is working to correct these issues; apparently Power customers are generating twice as many service calls as Power Computing told DecisionOne to expect. You can read their official instructions here, which tells Power customers what they need to do to receive hardware service. DecisionOne is also working to reduce the call delays, though they say that hardware repairs take an average of five to six days-- not counting the time it takes to ship the equipment back and forth. Ouch! We at AtAT sure hope we never have to go without our PowerTower for two weeks just to get a flaky floppy drive replaced...

Suppose it's possible that DecisionOne is finding that Mac users are a little more demanding when it comes to customer service? Just a thought.

 
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And Now For A Word From Our Sponsors
 

From the writer/creator of AtAT, a Pandemic Dad Joke taken WAYYYYYY too far

 

The above scene was taken from the 12/27/97 episode:

December 27, 1997: (Sorry—this was before we started writing intro text for each episode!)

Other scenes from that episode:

  • 305: AppleWareHouse? (12/27/97)   A reader over at MacInTouch noted a spooky similarity between his recent order from the Apple Store and his past purchases from MacWarehouse. Not only were the boxes similar, but the shipping invoices were darn near identical...

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