Night Of The Dead Keys II (9/5/00)
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Apple's latest horror story just keeps getting scarier. Yesterday we horrified you all with chilling tales of how the four "special" keys on Apple's new Pro Keyboard hide a terrifying secret. An unsuspecting customer plugs that shiny new translucent slab into a two-month-old Mac, pops in an audio CD, presses the "Volume Up" key, and... nothing happens. A little creeped out, she then tries the "volume down" and "mute" keys, but the music emanating from the speakers of her Strawberry iMac DV stays exactly the same volume. Fighting the urge to scream, she races for the phone to call the police, but the lines have been cut. Slowly, she edges back to the keyboard... the music continues its eerie non-volume-changing pace... holding her breath, she presses the "media eject" key... and the CD keeps right on playing! AIIIIEEEEEEEEEEE!!! Pretty scary, huh, kids?

But if you thought that was frightening, just wait until you check out the sequel. You probably recall that U.S. Apple Store customers who had pre-ordered the Pro Keyboard received email notification of the "dead key" bug, and were given the choice of cancelling their orders, or buying the keyboard anyway and waiting for a software patch "early next year." Early next year? Doesn't that sound a little... well, slack to you? Surely Apple could hack together a fix in far less than four months. Does it seem like Apple's actively trying to persuade customers to cancel their orders? Don't answer yet-- consider the default action that Apple takes if that email is ignored: if the customer doesn't respond in thirty days, the order is cancelled automatically. Strange, n'est-ce pas?

If you think that's odd, consider the plight of those international Apple Store customers who are waiting for their new Pro Keyboards; most of them appear to have had their orders cancelled whether they liked it or not. According to MacNN, a customer reports that Apple cancelled his order for a Pro Keyboard without even telling him; when he asked why, the email he got back simply stated that "the keyboard is not available. The four new keys only work with the new Macs." Even stranger, a reader at MacInTouch received email from Apple Japan stating that his Pro Keyboard order was also cancelled-- but instead of blaming the four "dead keys," Apple Japan's rationale for the abrupt order cancellation was that the item had "slipped from a September ship date to early 2001."

Sounds like there's more to this problem than four dead keys. We always thought it was a little strange that Apple was making such a big deal about a handful of nonessential volume control and disk eject keys not working on older systems. (Maybe we're just eternal pessimists, but we never even expected the new keys to work on older systems.) Now we can't help wondering whether that was just a convenient excuse to cover massive production delays-- especially since Apple's four-month estimate for a software patch coincides nicely with Apple Japan's reported four-month shipping delay. Perhaps Apple Japan never got the memo about the "official" excuse to use when cancelling the orders?

 
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From the writer/creator of AtAT, a Pandemic Dad Joke taken WAYYYYYY too far

 

The above scene was taken from the 9/5/00 episode:

September 5, 2000: The Keyboard Saga continues, as Apple outright cancels overseas orders for the Pro Keyboard. Meanwhile, someone accidentally posted instructions on how to bypass Mac OS 9's Multiple Users login at Apple's Tech Info Library, and Microsoft is ordered to pay $100 million in punitive damages for violating a Connecticut antitrust statute-- is this an omen of things to come?...

Other scenes from that episode:

  • 2527: Public, Private, Whatever (9/5/00)   Is it just us, or does one of the most popular words bouncing around Apple's hallways these days seem to be "oops"? The mistakes generally seem to be relatively minor things, like info about the ATI Radeon being posted to the UK Apple Store, or this whole "Pro Keyboards don't work fully on older systems" fracas, but we're starting to get the feeling that something's lacking in Apple's day-to-day routine-- be it communication, or discipline, or maybe enough caffeine to keep the guys in the trenches bright-eyed and bushy-tailed...

  • 2528: "That's No Moon..." (9/5/00)   Long ago, in a galaxy far, far away, The Evil Empire reigned supreme-- though it faced resistance from a scrappy band of rebels known as the Justice Department. (And that just goes to show how scary Microsoft had become-- we're perfectly comfortable casting the U.S. government as the underdogs in this scenario.)...

Or view the entire episode as originally broadcast...

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